You need to contact our Customer Services team if you have forgotten your email address and/or your password.

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You can update your personal details edit your name and address by using the My Account section. Log in as normal, click the My Account link displayed on the screen, and choose Update Personal Details' to update.

My Account also allows you to update your 'Payment Details'. You can also change your email address and password here.

To update your payment details, you will need to select Change my credit card/direct debit details and this will take you into the payment screen.

Please note that you are unable to change your username once registered.

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The new Chelsea TV service is provided by a different supplier to Chelsea TV Plus however your is still subscription is still valid.

If you already have an existing ChelseaFC.com login your subscription will have been added to that account and you will need to use that email address and password to accces it. If you are unable to remember these details please Contact Us.

If you did not have an existing ChelseaFC.com account then the email address and password that you registered on Chelsea TV Plus will apply.

You were sent an email providing instructions on how you should access your account. If you are unable to find the email or if your login details do not work please Contact Us. 

Please note that the change of supplier means that any automated subscription payment will no longer be processed. As such your subscription may have expired.

If your subscription has expired you will have to login to your account and purchase a subscription to access Chelsea TV .

If you believe that you subscription is still valid please Contact Us.

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When you purchased the Chelsea FC International / True Blue Digital membership you were sent an email containing a "unique" code and a link to a promo page to use the code.

Please check your email inbox for this email and follow the instructions listed within it

If you are unable to find the email or if your "unique" code or log-in does not work please Contact Us

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Sky subscribers who have Chelsea TV can use their primary viewing card number to access the online version of Chelsea TV.

All you need to do us visit this page: https://secure-chelseafc.premiumtv.co.uk/page/secure/TV/skySubscribers and enter your primary viewing card number followed by your personal details.

Important - To access, you must have held a Chelsea TV subscription with sky for over 10 working days. If your viewing card number is not working, please try all viewing card numbers you use in the household. If you are still unable to access Chelsea TV please Contact Us.

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Chelsea TV users within UK, Channel Islands, Isle of Man and Eire are unable to watch the Chelsea TV stream. The stream is available to all users outside of these territories.

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The Chelsea TV content is delivered via Flash software and therefore it is compatible with Apple Macs. However it cannot be accessed via the Apple iPhone or iPad.

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The payment on your card statement will appear as Perform Media Services.

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Please be assured that we have in place security measures to protect the confidentiality of your information. Please refer to the Privacy Policy for more details.

Click here to review the Privacy Policy page.

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If the programme page loads but you can't see the 'Click to Play' window, try installing Adobe Flash Player.
If you already have Flash installed and reinstalling doesn't resolve the problem, you may need to perform a clean install of Flash.

Due to recent enhancements to the Adobe Flash Player installers, you can now only remove the player by using the Adobe Flash Player uninstaller. To remove Flash Player, simply download and run the appropriate uninstaller for your system using the steps below:

1. Download the Adobe Flash Player uninstaller:
- Windows: uninstall_flash_player.exe (205 KB) (updated 7/30/09)
- Mac OS X, version 10.3 and above: uninstall_flash_player_osx.dmg (258 KB) (updated 7/30/09)
- Mac OS X, version 10.2 and below: uninstall_flash_player_osx.dmg (1.3 MB) (updated 05/27/08)
- Mac OS 8.x, 9.x: uninstall_flash_player.hqx (33 KB)
2. Save the file to your system, choosing a location where you can find it (for example, your desktop). Macintosh users may need to open or unstuff the .hqx file.
3. Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications are still in memory which might possibly use Flash Player.
4. Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.

Note: The uninstaller cannot remove files currently in use.If you have any instances of the player open in your web browsers, instant messaging clients, stand-alone SWFs, or projectors, then the uninstaller will complete but may not have deleted some of the files . If this occurs, close all of your applications and run the uninstaller again to ensure that all files are removed.

Note: Internet Explorer users may have to reboot to clear all uninstalled Flash Player ActiveX control files. If you're not certain, select the "Show Details" button in the Flash Player uninstaller. If there are any log lines that begin with "Delete on Reboot..." then you'll need to reboot BEFORE running the Flash Player installer again.

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If you have a promotional code but are having trouble redeeming it then below are some solutions to the most common issues experienced:

I've put my code in but I'm still being asked to purchase a subscription...

If you have entered you code and then been taken back to the website then you code is now activated and working. If you are being asked to purchase a subscription then need to refresh your computer's memory of the site (also refered to as clearing the Cache) to update your permissions so that your newly activated code is recognised and you can watch the videos that you have now been given access to.

Browser specific instructions on how to clear the Cache can be found by clicking here

Sky subscribers:

Click Here to get your free access to Chelsea TV online

Use your Sky Viewing Card Number to gain access online for free - please note that it can take upto 10 working days for your card to be activated for online use after subscribing to Chelsea TV via Sky. If you cancel your Sky subscription to Chelsea TV then your online access will be stopped also.

True Blue Digital/International Members:

Click Here to redeem your free access as part of your membership.

Please note that your unique promo code will be sent to you once you have signed up to become a member so please wait until you have recieved this to try to gain free access to Chelsea TV. When redeeming your acess you must sign up as New to Chelsea TV in order to redeem your code - your digital/International details will not be automatically registered for Chelsea TV usage.

I have an existing subscription, how do I redeem my code?

If you are a monthly subscriber then you should redeem your code in the same way as a new customer but log into your existing Chelsea TV account on sign up.

Please note that the access that your promotional code gives you will be added to your existing subscritpion from your next billing date so if you are on an annual subscription with more that a few months left then you should contact customer services to arrange a refund if you pay by Credit Card/PayPal. If you pay via direct debit then we are sorry but we are unable to offer a partcial refund due to the nature of the agreement with your bank.

The page won't accept my code...

If you are given a message that the code is invalid then please contact customerservices@performgroup.com for further support. In your email, please ensure that you give the following details: Name, Promotional Code, the offer that you are trying to redeem, the email address that you are using for this and your current Chelsea TV status (e.g. new/existing subscriber etc).

I put my code in but it disappeared...

If you have gone directly to the code redemption page without logging in then when you enter your code a box will appear asking you to log in or register. If you register from this page, your code will be accepted straight away. If you log in at this point then you are required to re-enter your code on the code redemption page to verify that all details are correct. Once you have re-entered your code, your code will be redeemed as normal.

None of the above

If your problem is not resolved by one of the above solutions then please contact customerservices@performgroup.com stating the following details: Name, Promotional Code, the offer that you are trying to redeem, the email address that you are using for this and your current Chelsea TV status (e.g. new/existing subscriber etc).

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